RETURNS & EXCHANGE

All jewelry are hand made with lots of care and attention, so there might be a slight difference from the image. Please allow small imperfections due to the nature of handmade work and the use of natural stones.

I gladly accept returns and exchanges

Your positive feeling and response with the jewelry are highly important to us, however, if you are not satisfied with your purchase, you need to contact us within 3 days of delivery. 

return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition and packaging.

Shipping cost will not be returned, and it is the buyer’s responsibility to pay for the return shipping costs.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.

Please note, that due to the fact that our jewelry are made to order, refunds aren’t full, and are given minus 5% off of the item’s full price.

Refund on items made of solid gold are given minus 12% off of the item’s full price.
Refund is given excluding shipping fee

Custom Order

Custom orders, such as engravings and custom designs requests- CANNOT be refunded.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items CANNOT be refunded.

Exchanges (if applicable)

For size exchanges (Free of charge) :

Please measure the wanted finger size in order for us to resize your ring. It is best to measure your hand at a jewelry store or at any jeweler.
send us an email with the wanted size at: [email protected] and send us your item. Please follow the shipping instructions carefully:

Add a note inside to your parcel with your order info, order number, full name and the wanted size.

Ship it with regular registered air mail with tracking number.
Register the parcel as a: SIZING , not as returned goods.

Ship it to:

akrat jewelry

ara, 30025

p.o.b 1022

Israel

Please let us know as soon as the item is shipped + it’s tracking number so we will anticipate it and claim it properly.

IMPORTANT:

Please note that shipping the item back to you is with and additional fee of 13$. Place an order for the return shipping fee here: https://

Ring Sizing:

We offer a FREE, one-time re-sizing on any ring purchased AKRAT JEWELRY within 30 days of the date on your purchase. ( Available within the presented sizes on elinagleizer.com)

Re-sizing for purchases over than 30 (or more) days, can only be done up to 1 size above or 1 size below the size of the original ring (For example: from size 5 to size 6). For any re-sizing that is more than 1 size above or below the size of the original ring, please contact us at: [email protected]

We reserve the right to refuse re-sizing of a ring if it is determined that the re-sizing will compromise the look of the ring.

A second time (or more) resizing fee is 19$.

Any shipping charges incurred in sending the item(s) to us is the responsibility of the customer. (As the shipping costs back to the customer).

Re-sizing will take approximately 15-20 business days.

Other exchanges besides size: We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a virtual gift certificate will be mailed to you.

Returns

To return your product, you should mail your product to:

akrat jewelry
ara, 30025
p.o.b 1022
Israel

Customer will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

THANK YOU

AKRAT JEWELRY